Business FAQs

1What is Wired Extreme 10 Gigabit Fiber?
Wired Extreme is the brand name for our business offering. Small/medium businesses in our 87 USA markets can already reserve our Wired Extreme Business offer. It is risk-free!

  1. You will get a Gigabit connection for a guaranteed low price for 24 or 36 months.
  2. As a Wired Extreme subscriber, you will get the premium service. You can promote this by way of a Wired Extreme symbol sticker on your door or window. Your customers will soon become familiar with the Wired Extreme symbol through advertising and promotions.
  3. As soon as your customers see the Wired Extreme symbol, they will know that you are offering them the premium Wired Extreme Gigabit service, free of charge. This symbol will increase the attractiveness of your business.
  4. We will take care of the investment for your business. All you have to pay is the low monthly fee.
With Wi-Fi via Wired Extreme you will get ultra-high-speed internet access of up to 1 Gigabit per second, made possible by the most advanced, next generation, Wi-Fi technologies that are connected to Angie’s fiber optic network. You, your customers and visitors can use Wired Extreme on existing devices. There is no need to invest in expensive new devices.

Let Angie connect your building with 10 Gigabit Fiber Optic service!

We also have another valuable proposition if you live or work in one of our 10,000 pre-approved buildings or in the same zip code. Angie can, in mutual agreement with you and/or your landlord/building manager, realise a 10 Gigabit fiber optic connection (2.5 - 3 months lead time) to your building.

There are major benefits with Wired Extreme for you and your building:
  • Angie is responsible for the whole process and the financing of it: the fiber optic connection to and in your building, activation, transport and IP-transit.
  • Angie will place an Access Point or Extremer (micro access point) inside or close to your unit (inside the building), that is directly connected to the 10 Gigabit fiber connection in your building.
  • Angie realises and finances the in-building part too (materials, devices, access points, etc.).
  • Angie can also connect your own company network (wiring) and devices to Angie’s equipment. This is highly recommended for business users.
  • Angie's 10 Gigabit connection in your building is future-proof. When you're ready in the future for a physical fiber optic connection to your unit, you can easily be upgraded to Angie's Fiber to the Office service.
  • Your tenants/customers/colleagues/employees will realise and appreciate that you are dedicated to increase productivity and efficiency by subscribing to the most advanced Internet service available in the market.
  • With a Wired Extreme network in your building, your direct environment instantly becomes more attractive for third parties: tenants, suppliers, partners.
  • You'll get a special router that picks up the wireless signal from the nearest Access Point or Extremer. Through this router you'll be able to connect and work as you are used to - or you connect your company's own network cabling to Angie's network equipment.
For extensive information about Wired Extreme you can go here.
2What is the difference between Wireless Extreme and Wired Extreme?
Wired Extreme is based on Angie's 10 Gigabit fiber optic connection laid all the way to and inside your building - in 87 cities! Wired Extreme is a great option for businesses that need ultra-high speed Internet connectivity, but it is also a great option for demanding consumers.

If you live or work in one of our 10,000 pre-approved buildings or in the same zip code. Angie can, in mutual agreement with you and/or your landlord/building manager, realise a 10 Gigabit fiber optic connection (2.5 - 3 months lead time) to your building.

Wired Extreme hubs also form the backhaul for Angie's Wireless Extreme networks

For extensive information about Wired Extreme you can go here.
3What is the risk-free order?
available for everyone in our 87 markets that wants to get their upcoming Gigabit connection at a guaranteed low price.

In the event that Angie can't provide you the Wireless Extreme or Wired Extreme service within the indicated period, Angie will inform you accordingly and provide a new date for the actual delivery of the service.

Coupled with this is the risk-free order, whereby Angie will return your paid fees (if any) if Angie cannot deliver the service, or Angie will provide a mutually agreed discount to you if the service will be delivered at a mutually agreed later date.

If you are ready to order, sign up now, risk-free, and become an Extreme Pioneer!

For businesses, our Wired Extreme - Fiber Optic service will be relevant, costing $149,- p/m (incl. all taxes) (information)

Order Wired Extreme - Fiber Optic
4Where can I find the Wired Extreme explainer video?
You can watch the Wired Extreme explainer video here.

And you can watch the Wireless Extreme explainer video here.
5What is an Extreme Pioneer?
Extreme Pioneers are the early adopter, the visionaries, the techies, the gamers and the geeks. But any of our customers can be an Extreme Pioneer too.

You can find more information about the Extreme Pioneers scheme here.
6Why haven't I heard from Wireless Extreme?
You didn't hear much about Wireless Extreme because Angie has mainly been working in stealth mode, for a long time (see news and partners).

Angie is readying the USA for wireless Gigabit internet, TV and Telephony.

Soon there will be hundreds of Fiber Linked Aggregation Points in many cities, directly connected to Angie's global fiber optic network. On top of that, a huge network of Access Points and extenders will be installed across your city. As such, Angie is building a true mega-highway in your neighborhood, your region, and in the entire USA. If you live or work in one of our 10,000 pre-approved buildings or areas, Angie can realise a 10 Gigabit fibre optic connection (2.5 - 3 months lead time) to your building.

Wired Extreme is at the core of the Wireless Extreme network because it also serves as the enormous backbone for the latter.

For extensive information about Wired Extreme you can click here.
7Can I really get a wireless Gigabit connection?
Yes, if your device can handle it. With Wireless Extreme you will get ultra-high-speed internet access of up to 1 Gigabit per second, made possible by the most advanced, next generation, Wi-Fi technologies that are connected to Angie’s fiber optic network.

And you (and your customers/visitors) can use Wireless Extreme on all your existing devices. There is no need to invest in expensive new devices.


Furthermore:

You can generally expect a Gigabit connection whenever you really need it. If you repeatedly don't get a Gigabit speed (while your devices are technically capable to), you can contact our technical department. They will make sure to check what's wrong in your area and, if needed, we'll increase capacity (thus speed) in your direct area so that you'll get a Gigabit connection after all.

Read the FAQs Technology for further information about Wireless Extreme and the amazing technologies and applications behind it.
8Can I get Wireless Extreme for my (small) business?
For businesses, our Wireless Extreme - Fiber Optic service will be relevant, costing $149,- p/m (incl. all taxes) (information)

Order Wired Extreme - Fiber Optic If you own a coffeeshop, restaurant or eatery, you can offer your customers and visitors Wireless Extreme, too.

As a business subscriber, you will get the premium service. You can advertise this by way of a Wireless Extreme symbol sticker on your door or window. Your customers will soon become familiar with the Wireless Extreme symbol through advertising and promotions.

As soon as your customers see the Wireless Extreme symbol, they will know that you are offering them the premium Wireless Extreme Gigabit service, free of charge. This symbol will increase the attractiveness of your business.

We will take care of the investment in your business. All you have to pay is the low monthly fee.

Read the Business section for further information about Wireless Extreme for your business.

For home office users there is an option, too:

Wireless Extreme - Home Office: $40 (including taxes) (information)

Order Wireless Extreme - Home Office
9How can my customers or visitors use Wireless Extreme?
Your customers can use the Wireless Extreme service on their current devices (smartphones, tablets, laptops etc.) that they use to access Wi-Fi elsewhere.

They will be able to work and play without data caps.

While Wireless Extreme is based on the newest and most advanced Wi-Fi technology, 802.11ac Wave 2, it is also (backward) compatible with your customers' existing devices that use older Wi-Fi technology generations.
10Are any sites or apps blocked by Wireless Extreme?
No, we don't block websites or apps, unless we are forced by law. We take “Net Neutrality” seriously. We guarantee a neutral position.
11What are the advantages of Wired Extreme compared to Cable, DSL or Fiber?
Most providers are:

1. Not able to deliver Gigabit speeds over their existing networks/systems.

2. Not able to offer a Gigabit service at a low price for a long period.

3. Not able to have you online, up and running, within a few minutes. For example, when you move, you have to wait for weeks before you can get connected.

4. Not able to make a Gigabit connection available everywhere, because you are tied to a wire or cable.

5. Not able to add extra capacity in your neighbourhood. Your connection gets slower when more people in your neighbourhood start using the service. Angie can, whenever and wherever required, add extra capacity (and thus speed) within a matter of days.

Read the FAQs Technology for further information about Wired Extreme and the amazing technologies and applications behind it.
12Can I get technical support?
Yes, but before you request assistance, please use the search function on the website (top right). If your question is still not answered, we prefer that you send us a quick email at customercare@angiewireless.com or a twitter message. In case we don’t respond within three office hours, you can contact us through Live Chat or the various customer care options listed in the Contact section.
13What are the prices for a Wired Extreme Business subscription?
Read the Wired Extreme section for further information about Wired Extreme Gigabit service for your business.
14When do I have to pay?
You always pay upfront, for the first time after your presale months (if applicable) are deducted. For detailed information, please

read the Business section for further information about Wireless Extreme for your business.
15Why do I have to agree with the Terms of Service and Customer Agreement?
This is a legal requirement, and we also want you to understand what the Wireless Extreme service is and what we are promising you. We also want to ensure that you make appropriate use of your Wireless Extreme subscription connection.
16Where can I find the Terms of Service and Customer Agreement?
You can find the Terms of Service and Customer Agreement here, or scroll down to the Footer and select the link from the Legal section.